Comments on: ABSA building insurance, what a joke!

By: felicity

felicity — Sun, 22 Jan 2012 16:31:30 +0000

I would like to know, our roof is leaking and rains into the ceiling are we entitled to claim,can anyone tell me

By: Suzette

Suzette — Fri, 06 Jan 2012 08:38:40 +0000

Hi all,
I am having the experiance of a lifetime in 2009 my geyser burst damage to the ceilings. I called in so they replaced the geyser without the release valve thar was for my own pocket when we got to the damaged ceilings here comes the contractors 4 african men when he started talking I could smell the previous night’s booz the first thing he asked me is why is your house so high as we stay close to the magalies copy the front part off the house is elevated I then decided that they was NOT going to fix anything in my house so I sent them away after a big argument, as they left I walked them out they came with a small 1300 Bakkie the driver got in and the rest started pushing the Bakkie was glad to see them go. Now comes my big problem the roof thrus (I think that is what you call it) snaped with a bang so we fixed a homemade support put it under the still damaged ceiling to support the roof it is standing in the middle of my bedroom on bricks and a Jack. The roof thrus that snapped is the one carrying the geyser so can you imagine what wil happen if the geyser comes tumbling down. After much frustration many options cutt of about 4 times on 3rd of Jan 2012 I reached a person Nomfulu she gave me a Ref number 2092354 and said they wil attend to the matter urgently It is now Friday 6 Jan and not a word from them if the geyser decides to come down which can happen any time and fall on one of my family members WHAT THEN Absa home owners is the most pathetic lot I have ever seen Please excuse my spelling as I am afrikaans speaking but I just wanted to share my Grosse experiance with sombody Have a nice day everybody and good luck in the new year for all home owners at the big A LOL
Regards
Suzette

By: Sarah Henkeman

Sarah Henkeman — Wed, 16 Mar 2011 13:04:33 +0000

Thanks Neil, I found their number via Telkom after doing my little vomit earlier

I got through to 021 4404577 and spoke to a human being who found my claim number (that they sent) to be wrong - unable to trace the claim. She will call me back at some point …

By: Neil Broers

Neil Broers — Wed, 16 Mar 2011 12:26:12 +0000

Hi Sarah,

It has been a while, but the numbers I used to contact them were as follows:

Original insurance department number phoned: 0860 100 876

Number to direct line of reception: 011 288 2600

Cape town insurance branch: 021 440 4539 / 70 / 77

Hope these still exist!

By: Sarah Henkeman

Sarah Henkeman — Wed, 16 Mar 2011 12:21:37 +0000

The reason why I found this website is becaue I am trying to find a number where i can phone absa. Geyser burst about a month ago, was fixed a week later. The assessor also said that the ceiling had to be replaced … i am not trying to get hold of Absa for the past 2 weeks. the number they called from to set up visit by plumber and to inform m e of the excess, seems problematic. every time i phone (when i remember over two weeks) the same recorded voice tells me the message box is full.

Can anyone please give me a number where i can speak to a human being?

Surely this must be a matter for the consumer ombud. They have numbers where one can contact them to buy iinsurance,m but nothing to claim!

By: Joy Richards

Joy Richards — Mon, 28 Feb 2011 19:18:44 +0000

JOY RICHARDS
FEB.28/02/11

Burst water pipe in roof.Tried all day to get through to Customer Services -what a joke,raised blood pressure after 20 calls and still no joy. Oh well try again tomorrow who knows maybe I’ll get lucky, just can’t bear that annoying music and “will put you through to the first available agent” which just doesn’t happen.Something is seriously wrong.

By: Caroline Henderson

Caroline Henderson — Wed, 05 Jan 2011 12:08:06 +0000

I have not had a single communication from ABSA home insurance, not even informing me of premium increases. I don’t even have a copy of a policy and don’t know what my policy number is. As for getting hold of anyone to speak to at the insurance customer ‘care’ centre - what a joke! I CAN’T claim for these reasons, ironically, nor can I cancel!

By: Neil Broers

Neil Broers — Fri, 20 Aug 2010 12:01:13 +0000

Each bank has their own problems, I don’t think one is better than the other.

By: Manda

Manda — Fri, 20 Aug 2010 09:56:47 +0000

Well Standard Bank not any better!

By: Greg

Greg — Wed, 01 Jul 2009 13:22:36 +0000

I had almost the same experince with my Sewarge line that had collapsed due to the roots of a tree.

amazing